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Limited Warranty

At ELARI, we take great pride in the quality of the craftsmanship of each and every item we produce. We are committed to providing our customers with
high-quality products online or through authorized ELARI retailers. We stand behind that by offering a one-year warranty against defects in materials and workmanship.

This warranty is non-transferrable and only applies to the original purchaser. All refunds and exchanges are issued at the discretion of ELARI.

This warranty does not cover:

  • Damages caused by normal wear and tear (i.e., zipper wear, Velcro wear, fading, fuzzing, pilling, etc.)
  • Defects resulting from repair or alteration of the product (except by ELARI)
  • Defects resulting from improper use, including any use or care not in accordance with the product instructions
  • Damages resulting from airlines or airport staff
  • Defects resulting from improper storage, such as outdoors or in damp environments
  • Products that are re-sold, given away, or in any other case where you are not the first and original owner
  • Products without receipt or proof of purchase
  • Products purchased outside of North America
  • Products that are not purchased through an authorized ELARI retailer (online or in-store)